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Phone Order Survey

Upon completion of this survey you will receive a discount code for 5% off of your next online order.

Survey: Phone Order Survey
Name    
Company    
Email    
Phone    
Is this your first order with Chem Service?    
Yes    No
If yes, how did you hear about us?    
Which Chem Service sales rep took your order?    
How satisfied are you with our order processing?    

Very satisfied    Satisfied    Neutral    Dissatisfied    Very dissatisfied
Comments to improve our order processing?    

How often do you shop for laboratory standards on-line?    

Daily    Occasionally    Never   
Did you know you can place an order on our website?    
Yes    No
Please rate the following from 1 (most important) – 10 (least important) in terms of your decision to order for lab standards.    

a. Customer Service    

1    2    3    4    5    6    7    8    9    10   
b. Product Quality    

1    2    3    4    5    6    7    8    9    10   
c. Product Selection    

1    2    3    4    5    6    7    8    9    10   
d. Price    

1    2    3    4    5    6    7    8    9    10   
e. Quick Problem Resolution    

1    2    3    4    5    6    7    8    9    10   
f. Ability to order online    

1    2    3    4    5    6    7    8    9    10   
g. Quick telephone response    

1    2    3    4    5    6    7    8    9    10   
h. Technical Accreditations (ISO, etc.)    

1    2    3    4    5    6    7    8    9    10   
i. Product availability (in stock available to ship)    

1    2    3    4    5    6    7    8    9    10   
j. Company Reputation    

1    2    3    4    5    6    7    8    9    10   
How do you rate Chem Service on the following attributes?    

a. Customer Service    

Excellent    Good    Fair    Poor   
b. Product Quality    

Excellent    Good    Fair    Poor   
c. Product Selection    

Excellent    Good    Fair    Poor   
d. Quick Problem Resolution    

Excellent    Good    Fair    Poor   
e. Product Availability    

Excellent    Good    Fair    Poor   
f. Price    

Excellent    Good    Fair    Poor   
g. Quick Telephone response    

Excellent    Good    Fair    Poor   
How would you rate your level of satisfaction with us?    

Very satisfied    Satisfied    Neutral    Dissatisfied    Very dissatisfied
How likely are you to continue doing business with us?    

Very Likely    Somewhat Likely    Neutral    Somewhat Unlikely    Very Unlikely   
How likely is it that you would recommend our Products to a friend or colleague?    

Very Likely    Somewhat Likely    Neutral    Somewhat Unlikely    Very Unlikely   
Do you have any suggestions for improving Chem Service or our Products?    

If necessary, may we contact you via email for additional information    
Yes    No